Refund Policy

At our company, customer satisfaction is a top priority. However, we are unable to provide refunds for medicines that have already been dispatched, due to the nature of our goods and the possibility of contamination. In the case of a missing or damaged order, we will promptly either do a complete refund or send a replacement order without any additional charge. Orders that were reshipped typically arrive in 7 business days. If your order is not delivered within that time frame, please reach out to us through our Contact Us page and we will resolve the matter as quickly as possible.

Recorded delivery

The recorded delivery service allows you to track the status of your order online. You can get in touch with us to monitor your order if you have not received it within 7 days of the shipment. In the event that we are unable to provide proof of dispatch to the provided address, we will either give a complete refund or send a new order at your request. Please note, if you receive the wrong product, you must report it within 7 days to be eligible for a full refund or a resend of the correct item at no cost to you. To report the problem, kindly include the order confirmation email that was sent to you at the time of ordering.


We recognise that there may be instances where an order is not quite what was requested or anticipated. As a result, we have a basic policy in place to address these circumstances. As previously stated, we do not offer returns for any medicines that have been bought from us. This policy is in place due to a number of factors, including the need for safe handling and storage of medications which cannot be sold once they have left our facility and the fact that they are regulated items that cannot be resold.

However, if an order has a problem, we ask the customer to snap a picture of the item they got, the package, and the tracking number. The ability to swiftly and thoroughly explore the problem and choose the appropriate course of action depends on this evidence. The claim will then be properly investigated by our despatch manager, who will analyse all of the supplied material, including the supporting photographic proof and tracking data. If it is discovered that the order had a mistake or other problem, we will make arrangements to have it either reimbursed or shipped again, as appropriate.

Our Commitment

In conclusion, our returns policy is designed to be simple and effective, giving our clients a clear idea of what to anticipate in the event that an order is delivered incorrectly. We are confident in our capacity to supply our clients with the medications and supplies they require to preserve their health.

At, we are committed to providing our customers with the best shopping experience possible. If you have any questions or concerns, please not hesitate to contact us. We are constantly ready to help.

Dr Coleman
Reviewed by:

Dr Coleman

Upon graduating from Macquarie University in Sydney with a master's degree in writing and English literature, Dr Coleman initially specialized in content writing. Rubens passion for the medical industry grew from the years of experience he gained as a researcher and writer.